Frequently Asked Questions

Once an order has been placed, we will start the processing within the next 24 hours. Most products will take between 5 to 7 days to complete processing. However, some products will take a longer time to complete processing anywhere between 7 to 12 days. These include completion of building and quality check before packaging process starts. The processing duration can be found in the product description section. So kindly be patient.
Yes. Kindly please contact us and let us know about the product details and quantity you would need. We will make the necessary arrangements for you.
We will try to refill our inventory as soon as possible within 7 working days. But sometimes due to unforeseen circumstances and delays, the stock arrival can take longer than the expected time period.
Kindly contact us and let us know about the product details and quantity you would need. We will make the necessary arrangements for you.
At the moment, we are shipping to majority of the countries in all zones. From time to time, we will adjust our shipping destinations and pricings according to our shipping service. You can always check the available countries at the checkout page shipping form dropdown menu.

Our standard shipping duration is from anywhere between 14 days to 30 days. This is subjected to custom clearance and also delays due to the covid-19 pandemic period. But for some unknown reasons, the processing center in some countries will take a longer time to process the order within their own state.

This processing period can take from anywhere between 30 days to 90 days. In such cases, customers need to contact the relevant shipping department authorities and request for the status of their orders as we have no control over them.

Kindly check that you have key in your correct user ID and Password. You can also reset your password at the main login page. If you still can’t solve the issue, please contact us.
Login to your user account. You can always check the status of your order at the “My account” at the top of your page and then click on “Orders” on the left menu of your dashboard.

If you want to cancel your order before we start our processing, we will refund you in full.
But for certain products, if a cancellation has been made after we have started processing, we will refund you only 70% of the total value.

Example:
A order value of $20.00 have been made. Any cancellation by customer after processing has been started will result in $14.00 (70%) refund.

Kindly take note that some products are custom produced which required labour hours and material costs.

All those products that are custom produced and carries a 70% refund is indicated at the product page description top section denoted by #CUSTOMBUILD in red.

Customers satisfaction is our TOP priority.

YES:We ensure that all orders are packed in the best possible method. We will also take images before packing them. If the product received is damaged due to our processing, we will send you a replacement. Kindly send us a clear image of the damaged item for us to judge.

NO: But if order received are damaged due to shipping handling, we are not able to replace them.

Some items are subjected to delays during this pandemic period, hence we cannot give any guarantee.

However, you can always contact us so that we can help you in the best way as possible.

Login to your user account. At the bottom of the dashboard, click on “Order Received” link. Type in the order number and submit to us. We will update our system accordingly. Thank you for your co-operation.
Please kindly send us your requirements from the contact page and let us know about the details.
We are currently working on Merchants selling page. We will inform you when it is ready.
Unfortunately, we are currently using standard delivery services which can takes around 14 to 30 days to arrive. But arrangements can still be made through express delivery services. Kindly contact us before you place an order for possible alternate shipping arrangements. Take note shipping charges will vary according to respective shipping services.

At the checkout page below the

column you can add the notes.

 

We are currently accepting PayPal payments and Credit Card payments via Visa, Visa Debit, MasterCard and Mastercard Debit. All payments are securely processed via PayPal gateway.

Not to worry. For any assistance, kindly contact us. A member of our support team will get back to you within 24 hours.

Welcome To LittlePlay