Frequently Asked Questions
Our standard shipping duration is from anywhere between 14 days to 30 days. This is subjected to custom clearance and also delays due to the covid-19 pandemic period. But for some unknown reasons, the processing center in some countries will take a longer time to process the order within their own state.
This processing period can take from anywhere between 30 days to 90 days. In such cases, customers need to contact the relevant shipping department authorities and request for the status of their orders as we have no control over them.
If you want to cancel your order before we start our processing, we will refund you in full.
But for certain products, if a cancellation has been made after we have started processing, we will refund you only 70% of the total value.
A order value of $20.00 have been made. Any cancellation by customer after processing has been started will result in $14.00 (70%) refund.
Kindly take note that some products are custom produced which required labour hours and material costs.
All those products that are custom produced and carries a 70% refund is indicated at the product page description top section denoted by #CUSTOMBUILD in red.
Customers satisfaction is our TOP priority.
YES:We ensure that all orders are packed in the best possible method. We will also take images before packing them. If the product received is damaged due to our processing, we will send you a replacement. Kindly send us a clear image of the damaged item for us to judge.
NO: But if order received are damaged due to shipping handling, we are not able to replace them.
Some items are subjected to delays during this pandemic period, hence we cannot give any guarantee.
However, you can always contact us so that we can help you in the best way as possible.
At the checkout page below the
column you can add the notes.
We are currently accepting PayPal payments and Credit Card payments via Visa, Visa Debit, MasterCard and Mastercard Debit. All payments are securely processed via PayPal gateway.